As a small business owner, working with a deaf, or a hard of hearing customer or employee, your technique and decision-making will determine a positive or negative result. You must determine what kinds of services are needed, contact an agency to provide the services and ensure the settings are arranged to allow for the best provision of these services. The article “How to Work With Deaf or Hard of Hearing Customers and Employees” provides guidance on what is needed for communication, how to hire an interpreter, appropriate behaviors when working with an interpreter and a deaf/hard of hearing person.
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